What is the difference between SaaS and Private Cloud SaaS?

In the case of SaaS, all the infrastructure required for the service is provided by Collate. All the required services, such as metadata platform, UI, ingestion, and automation workflows, run on the Collate cloud. The customer provides access to the metadata sources such as Database, Pipeline Services, and Dashboard Services to Collate for collecting the metadata and organizing them. Note that all the metadata is encrypted both on the wire and at rest, and Collate has no access to it.

In the case of the Bring Your Own Cloud, customers don't need to provide external access to the data services to the Collate cloud. Customers provide access to their cloud VPC to Collate in order to run all of Collate’s OpenMetadata services in Customer’s Cloud. The Bring Your Own Cloud offering is available for AWS, GCP, and Azure for additional pricing. Contact us for more details.

My number of data assets or users exceeds the current plan that I am interested in. Do I need to move to a higher plan?

You can stay in the current plan of your choice and buy additional users and data assets based on your needs. Each plan has information about additional costs to add more users and data assets.

What counts towards the number of data assets?

The count of data assets includes Tables, Dashboards, Containers, Pipelines, ML Models, Topics, and Reports. The Charts, Glossaries, Tags, Test Cases, Test Suites, Queries, Conversation Threads, Tasks, Policies, Teams, and Services don't count toward the number of data assets.

The users of the system count toward the user limit mentioned in each plan.

What is the benefit of Collate SaaS over deploying OpenSource OpenMetadata on my own?

There are several benefits:

1. Collate SaaS is a fully managed service that covers all the infrastructure costs needed for running the service smoothly.
2. Collate handles installation, updates, upgrades, backups, encryption, high-availability, and other operational needs. There is no need to invest your engineering resources to operationalize OpenMetadata saving you both time and money.
3. Collate SaaS has additional features on top of OpenMetadata. For more details, check out the Collate roadmap.
4. Priority support and SLAs for Customers from the Subject Matter Experts to get the best out of Collate SaaS.
5. Customer involvement in planning and prioritizing the product roadmap.

Do you support Private Link?

Yes. We support Private Link for connecting from the Collate cloud to your data services for collecting metadata.

How can I be sure my data is secure and private with Collate?

We take security and privacy seriously. Collate has SOC 2 Type II, CCPA, and GDPR certifications. Capabilities include dedicated customer infrastructure, no multi-tenancy, universal encryption in transit (TLS v1.3) and at rest (AES-256), RBAC, SSO, and internal/external penetration testing. The core OpenMetadata software is open source, which means it can be reviewed to ensure it meets your security requirements.

What is the user activity requirement for Collate Free Tier?

In order to make the service available to as many users as possible, inactive clusters are reclaimed after 4 weeks of inactivity. Any logins from any user in a free tier cluster keep it active.