Case Study

# UnionBank of the Philippines turns manual governance into observable governance with Collate®

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In a highly regulated bank, data governance is not a documentation exercise. It touches regulatory compliance, operational resilience, audit readiness, and customer trust. But as UnionBank of the Philippines grew past 40,000 production data assets across hundreds of dashboards, governance existed without being operationally visible, and critical knowledge lived with a handful of data historians.

Learn how UnionBank, one of the country's largest and most digitally forward banks, moved from manual to observable data governance with Collate on OpenMetadata, embedding lineage, ownership, and trust signals directly into how data operates for both people and AI. Inside this case study:

*   How UnionBank turned metadata into an operational intelligence layer and built a data grading framework so users can see whether a dataset can be trusted
*   How service-desk requests for data discovery and observability dropped 90%, and root-cause investigations went from 5 days to 2 days
*   How governance now survives turnover, with lineage and ownership centralized and searchable instead of trapped with individual data historians